Legal

Refund Policy

Last updated: 11 March 2026 · Effective immediately

✅ We want you to be happy with FlashBill. If you're not satisfied, we'll do our best to make it right.

1. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your subscription within 14 days of your first payment without giving any reason.

This is your statutory right as a consumer in the United Kingdom and cannot be waived.

⚠️ Important: By starting to use FlashBill immediately after subscribing (before the 14-day period ends), you acknowledge that you are requesting early access to the service. If you then cancel within 14 days, you may be entitled to a partial refund proportional to the unused portion of the period.

2. How to Request a Refund

To request a refund or cancel your subscription within the cooling-off period, contact us at:

admin@flashbill.co.uk

Please include:

Your full name and email address used to register
The date of your subscription payment
A brief reason for your cancellation (optional but helpful)

We will process your refund within 14 days of receiving your request. Refunds are returned to the original payment method via Stripe.

3. Refunds After 14 Days

After the 14-day cooling-off period, we do not offer refunds for:

Partial months of subscription already paid
Periods where you did not use the service
Downgrades to a lower plan mid-cycle

However, we will always consider exceptional circumstances. If you have experienced a technical issue that prevented you from using FlashBill, contact us and we will review your case individually.

4. Cancellation

You can cancel your subscription at any time from your account settings or by emailing admin@flashbill.co.uk.

Cancellation takes effect at the end of your current billing period. You will retain full access to your paid plan until that date.

After cancellation, your account reverts to the free plan. Your invoice data is retained and remains accessible.

5. Free Plan

The free plan does not involve any payments, so this refund policy does not apply to free plan users.

6. Exceptional Circumstances

We will always try to act fairly. If FlashBill experiences significant downtime or technical failure that materially affects your ability to use the service, we may offer a pro-rated credit or refund at our discretion.

7. Contact

Questions about refunds? Contact us at admin@flashbill.co.uk. We aim to respond within 2 business days.